A large insurance group faced the task of improving their internal communication without relying on external services. To ensure both security and compliance, a custom messenger solution was developed that operates completely independently of third-party providers while meeting all requirements of modern corporate communication.
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Secure and Independent Communication
The insurance group’s challenge was to maintain complete control over all communication data. This was achieved through the development of an on-premise solution where all data is stored on the company’s own servers. This makes communication not only secure but also completely independent of external providers. Thanks to end-to-end encryption, all messages and media content are protected and inaccessible to unauthorized persons.
The insurance group now benefits from a platform where the security of their data is guaranteed. All media – from images to videos – are stored locally and are only available within the corporate network. For employees working in the field or connecting via VPN, access to this content remains equally protected.
Flexibility for Individual Requirements
During implementation, it became clear that the solution needed to be flexible enough to meet the insurance group’s specific requirements. The messenger app was designed to be easily customizable and seamlessly integrate with existing IT systems. This allowed the insurance group to optimally integrate the app into their workflows and expand it as needed without having to rely on external providers.
Compliance with Guidelines
For the insurance industry, compliance with regulatory requirements is particularly important. To ensure this, all activities within the app are logged and recorded in an audit log. This allows the insurance group to ensure at any time that all internal communication activities are transparent and compliant with laws. This functionality greatly facilitates compliance with the General Data Protection Regulation (GDPR).
Another advantage lies in the ability to set access rights granularly. In group chats, read access can be precisely defined so that only authorized employees can access specific content.
Improved Employee Communication Efficiency
Beyond security and compliance features, the messenger app provides the insurance group with significant benefits in employee communication efficiency. Individual and group chats, secure file transfer, and video conferences are easily possible and promote collaboration between teams. These features are particularly valuable for daily internal communication and project coordination.
Through the use of the app, the insurance group was able to optimize internal communication, accelerate work processes, and maintain the highest security standards simultaneously.
A Custom Development for the Insurance Sector
The introduction of this messenger app has provided the insurance group with a solution completely tailored to their own requirements. With this platform, they not only maintain complete control over their data but also meet all security and compliance requirements necessary in the industry.
Through the app’s flexibility and expandability, the insurance group is able to meet future requirements and continue to maintain efficient and secure communication.